State Farm® Insurance Agent Neal Gallo

"Berenice- This is Neal Gallo. I am responding to your situation that you described here. I am so sorry that you had this experience. Our goal always is to help clients, especially through confusing or aggravating times. I do not have every specific that happened yet. I will get the exact specifics and give you a call. I wanted to reach out and express that we never want a client to feel aggravation in any dealings. There are many situations that our out of our hands in this business. However, communication, quick response time, the way we work with a client, tone of voice, etc. should never be compromised. We are all trying to get through things all day together and we want to be the one spot that helps, makes life easier and better and leaves you with a smile or good feeling. Jenny has been here with us as a valuable team member and teammate. Jenny is never known to be rude or insulting, but a kind, caring individual who takes this work very seriously. I am so sorry you have had this experience. I wish you and your family the best health going forward. I will be in touch on the phone as soon as I can gather all of the facts and details. Neal Gallo-"

"Adair- Thank you so much for coming back to us. We missed you and glad it worked out for you to make it back. It's always better to stick it out and not have the experience of rates popping up at other places on you. We cannot thank you enough for your time to make a note for Deanna. Deanna is excellent and truly cares about our clients. We know the impact we make to our client's financial lives by doing this the right way. It is our pleasure to work with and FOR you for a long time to come. We wish that you and everyone in your life is and stays healthy and safe. We wish work is good for you Adair. Thank you again! Neal Gallo-"

"Francheska- Thank you very much for taking the time to send a 5 Star review for Kim. Kim is excellent. Kim cares deeply about our clients and our clients' financial lives. We all take what we do very seriously, as we fully understand the impact we make on our client's insurance & financial lives. We also like to do this with in a pleasant manner, where it leaves our clients with a smile and feeling of security with us. We all thank you for your partnership with us. We all look forward to working with and FOR you for a long time to come. We hope that you and everyone in your life is healthy and that work is good for you Francheska. Thank you so much- Neal Gallo "

"Nancy, thank you for your thoughtful review! Camille always goes above and beyond to make insurance transitions smooth and stress-free. We're so glad she's been able to assist you over the years, and we truly appreciate your loyalty. Wishing you all the best in your new condo—let us know if you ever need anything! - Neal "

"Bob- Getting through difficult times & unique situations is what we love to work through with clients. Thank you so much for your time in writing this about Kim Xanos. Kim, as well as all 11 of us here, care deeply about what our role is in our clients financial, and insurance lives. It is an absolute pleasure to be your partner in your insurance life. We appreciate all the years you have been with us. We look forward to working with AND for you for a long time to come. I wish all the best of health to you and everyone in your life Bob. THANK YOU! Neal Gallo and Team - "

"Rose- Nothing makes us feel better than getting a note like this. It's what we strive for on every interaction with our clients. We view this as a true partnership in your financial life. I am so pleased and so glad you feel Kim and Deanna's care for you. It is so wonderful to have these relationships. Thank you so much for allowing us to work with and for you all these years Rose. May you and everyone in your life stay healthy and happy. Thank you- Neal Gallo "

"Chip- It is with great pleasure that we be your partners in your insurance planning. We understand the gravity of insurance in everyone's lives. Done wrong, without asking the right questions- a loss can be financially devasting. Which can have an emotional toll on you as well. We take this very seriously. Our goal is to protect your assets, income and everything you work so hard all your life to build. That can only be done through a true partnership with our office and you. You are wonderful to work with and for Chip. We look forward to many years ahead together. Thank you for the kind words to Anna and Kim. Both are spectacular with work they do. Thier knowledge, experience but most importantly their care of people is what really makes the impact. Thank you so much Chip. Neal Gallo-"

"Sebastian thank you so much for taking the time to write us up. We are excited to work with and for you going forward to make sure you have no Unknown Gaps in coverage , that you are put together as efficiently as possible and we plan for you best financial health. Thank you for the opportunity and we look forward to a long relationship."

"What a wonderful review Holly. We cannot thank you enough for your partnership with us on your insurance planning. That is how we view this. We are in this with you. It is with great pleasure that we serve and help our clients. prepare them for the events that can financially damage them by placing the proper coverage. Then owning up to our promise to be your best advocate and guide along the way. Thank you so much. We hope you and everyone in your life is healthy, that work is good for you and that it all continues to be that way. Neal Gallo "

"Eric- Thank you so much for taking the time to recognize Natalia. Natalia has a real and true concern for all of our client's well-being. We all do here. We all feel as though we are partners with our clients to help guide and help throughout their financial and insurance lives. We love what we do, and we love our clients. We hope that you and everyone in your life are healthy Eric. "

"Thank you, Bo! We're happy to hear that Camille has been able to provide the responsive and thorough service you deserve. We’ll be sure to pass along your feedback to her! We appreciate your trust and look forward to continuing to assist you! Bo- its a great partnership is how we view our work with you. a partnership in your financial protection through us. We appreciate and value the relationship and hope we honor that with every transaction we work together on. Thank you so much for being with us for so long. I and our entire team with you and everyone in your life great health. – Neal "

"Thank you so much, Catherine! We’re happy to hear that Kim was able to assist you with the policy changes and kept you informed every step of the way. She truly is a rockstar, and we’re lucky to have her! We appreciate your feedback and the partnership we have with you all these years and look forward to continuing to support you. it is truly our pleasure and mission to help our clients. – Neal"

"Thank you, Lisa, for your thoughtful review! I’m so glad Camille and the team were able to assist your family with the changes to your policies and support you through the recent accident. We’re happy to hear she made the process smoother for you. We, at our agency, view this as a real partnership between our clients and our office. To benefit you in your insurance planning that protects all of your assets. Our team is incredibly caring, and we all understand the impact we can make in our clients financial lives. We wish that you and everyone in your life is and stays healthy Lisa. If you ever need anything in the future, don’t hesitate to reach out! – Neal "

"Thank you for sharing your experience! We’re glad to hear that Camille was so helpful and pleasant in assisting you with the Save and Drive program. It’s great to know we could offer a solution to help with your car insurance. Your appreciation means a lot to us! If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Neal "

"Rebecca- This is what we are here for. We take, very seriously, what our role is in the lives of our clients. We are , in fact, responsible for all of your financial protection against all of the financially devasting areas of life. We also pride ourselves in being our clients # 1 advocate when it comes to life changes, claims, issues that come up. Guidance and advocacy is what we built our reputation and business on. Each and every team member we have exemplifies this in our daily contact with our clients. Camille is exceptional and we are just happy to be a partner in your insurance life with you. Thank you for taking to time to write such a nice note. This makes our day. "

"Thank you so much David. You are 100% correct, Camille is exceptional. We strive to make sure we advocate for our clients in time of need. It's easy to have a client purchase a product. It's a whole other commitment to show up when the need for an advocate is there. We do this all day for our clients. We honor the promise we give when we bring in a new client. That we will stick by you when a claim comes, and guidance and advocacy is needed. That is where our experience benefits our clients and where we love to live with our clients. We could not do it WITHOUT YOU David. "

"Christi- Thank you so much. Yes, Kim is so helpful and pleasant, smart and responsive and incredibly caring to all of our clients. Thank you for recognizing Kim and taking hte time to give a 5-star review. It is greatly appreciated Christi. We wish you and everyone in your life is healthy, happy and that work is good for you. "

"Jeff- Thank you so much for taking the time to recognize the people in my agency who care so much about our clients financial well being. Thank you so much for being a client of ours since 2011- 1 years!. We all wish you and everyone in your life health and happiness Jeff. Thank you so much!!"

"Pedro- it is our pleasure. And thank you Camille! Camille was off work, had to have her stop her outdoor garden work to jump in and help get this covered asap. It's a partnership we have with you Pedro. That is how we look at every client. We are in this with you to make sure you have a full understanding of your coverages as it relates to your financial picture. Insurance defends all of your finances, what you are working for and building and we have to get it and do it right for our clients. That only comes with a full partnership mentality. We thank you for allowing that partnership to happen. We hope you and everyone in your life is and stays healthy Pedro. Thank you very much @ "

"Rosemary- Camille is fantastic. Camille truly cares about people's financial well-being and understands the position we are in to do right and great by every client. We take what we do very seriously, and Camille exemplifies every day and every contact with our clients. So does the rest of our highly experience team of 10 wonderful people. We truly enjoy and appreciate the partnership we have with all of our clients. It is our true pleasure to serve you. Thank you Rosemary. "

"Thank you for sharing your experience with our office. We're delighted to hear that the positive feeling you've had since the beginning of our relationship continues to this day. It's wonderful to know that adding your wife and daughter to your plan was seamless and that you’ve been pleased with how well you’ve been treated over the years. Thank you again for your kind words. We look forward to continuing to provide you with excellent service! -Neal Carey- we wish that you and everyone in your life is and stays healthy. Thank you for so many years as a partnership together on your insurance planning. "

"Thank you so much for your kind words! It's been a pleasure having you with us for over five years. I'm thrilled to hear that you're super happy with our service. Alice is indeed an asset to our team, and I'll be sure to pass along your shout-out to her. If there's ever anything you need, don't hesitate to ask. Here's to many more years of excellent service! - Sang- we hope you and everyone in your life is healthy and doing well. Neal "

"Thank you so much for your review! We’re glad to hear that you’ve had such a positive experience with us, even during our busiest times. It's wonderful to know that Camille has been particularly helpful. We're proud to protect all that's important to you – from your homes and cars to your life insurance. Your support means the world to us, and we look forward to serving you for many more years. Thank you for choosing State Farm! - Neal "

"Roxanne- Thank you so much for taking the time to recognize Kim. We hope everyone feels the same and we strive everyday to constantly improve for the same response. WE hope you and everyone in your life is healthy and will enjoy a great upcoming holiday time as best you can. Thank you so much. It is our pleasure to work with and for you to help secure your financial future . THank you again Roxanne."

"Dalia- Thank you so much for your kind words and recognition of Camille. You are right, Camille is awesome. I am lucky to have Camille and the other 9 incredible team members in our agency. We realize and understand that we are in a partnership with our clients. We are here to protect your assets and put plans in place to truly enhance your financial future through education and proactive management of your insurance portfolio. We look forward to working with and for you for a very long time to come. Thank you so much Dalia. "